Privacy Policy

This policy explains how HEIMVORA collects, uses, and protects personal data when you visit our store, place an order, or contact us.

1. Controller and contact

HEIMVORA is responsible for the processing described here. For privacy questions, email heuramse@hotmail.com.

2. Data we process

Depending on how you use the store, we may process contact details, billing and delivery addresses, order information, payment status, customer-support communications, and technical data such as IP address, device type, logs, and cookies. Full payment details are processed by your selected payment provider.

3. Purposes and legal bases

We use this data to process and deliver orders, provide support, prevent fraud, meet legal obligations, secure the store, and improve our services. Depending on the activity, processing is based on contract performance, legal obligations, legitimate interests, or your consent under Article 6 GDPR.

4. Service providers and recipients

We share only the data needed with Shopify, payment providers, carriers, and technical or analytics providers required to operate the store. These recipients process data under their own legal and contractual obligations.

5. International transfers

Where data is processed outside the European Economic Area, we use a recognised transfer mechanism, such as an adequacy decision or standard contractual clauses, where required.

6. Retention

We retain data only for as long as needed for the stated purposes and legal requirements, including tax, accounting, and warranty obligations. It is then deleted or anonymised.

7. Your rights

Subject to applicable law, you may request access, correction, deletion, restriction, or portability, or object to processing. You may withdraw consent for the future at any time and complain to a competent supervisory authority. Email heuramse@hotmail.com to exercise your rights.

8. Cookies

We use cookies that are necessary to operate the store. Optional analytics or marketing cookies are used only according to your choices in the consent banner, where available.